Privacy Policy

01 Who we are

A to B Agency LLC is a marketing agency based in Northeast Indiana, serving clients nationwide. For the purposes of applicable data-protection laws, we act as the "controller" of personal information collected through this website and in the course of providing our services. We also act as a "processor" on behalf of our clients when we handle information as part of the marketing work we perform for them.

02 Information we collect

We only collect what we need to respond to you and run our business. This includes:

Information you give us

• Contact details — your name, business name, email address, and phone number when you submit our contact form, email us, or call.
• Project information — details about your business and what you'd like help with, which you choose to share with us.
• Client account information — billing details, account credentials you authorize us to use, and other information necessary to deliver our services under a signed agreement.

Information collected automatically

• Usage and device data — IP address, browser type, device type, pages viewed, referring URLs, and approximate location, gathered through standard server logs and analytics.
• Cookies and similar technologies — see Cookies & tracking below.

Information from third parties

When we run advertising or analytics for clients, we may receive aggregated or pseudonymized performance data from platforms such as Google, Meta, and similar advertising networks.

03 How we use it

We use the information we collect to:

• Respond to your inquiries and schedule strategy sessions;
• Provide, maintain, and improve our services for clients;
• Send service-related communications, invoices, and updates;
• Understand how our website is used so we can improve it;
• Protect against fraud, abuse, and security risks; and
• Comply with our legal and contractual obligations.

We do not sell your personal information, and we do not send marketing emails to people who have only filled out our contact form unless they ask us to.

04 Cookies & tracking

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and measure traffic. Some cookies are essential; others (such as analytics) are optional.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the site works. Where required by law, we will ask for your consent before setting non-essential cookies.

05 How we share it

We share personal information only in limited circumstances:

• Service providers — trusted vendors who help us operate (e.g. hosting, email, analytics, payment processing, and advertising platforms), bound by confidentiality and data-processing obligations.
• Clients — where we collect information on a client's behalf as part of the services we provide to them.
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of AtoB Edge, our clients, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in how your information is handled.

06 How long we keep it

We keep personal information for as long as needed to fulfill the purposes described in this policy — to respond to you, to provide our services, and to meet legal, tax, and accounting requirements. When information is no longer needed, we securely delete or anonymize it.

07 Your rights & choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request that we correct or delete it;
• Object to or restrict certain processing;
• Request a copy of your information in a portable format; and
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at hello@atobedge.com. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights.

08 How we protect it

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

09 Children's privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10 Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or, where appropriate, directly to you.

11 Contact us

Questions about this policy or your information? We're happy to help.